Policies
Shipping & Returns
Everything you need to know about order timing, delivery, and returns for H-Hoody custom apparel. Because many items are made to order, timelines and eligibility can vary by product and personalization.
Policy Details
Please review the information below before placing your order. For team orders, rush requests, or questions about a specific shipment, contact us before checkout.
When will my order ship?
Most H-Hoody items are custom made, so production time is required before shipping. Standard turnaround depends on design approval, personalization details, and order volume. You will receive shipping confirmation once your order is on the way.
Do you offer rush processing?
Rush timing may be available for select orders. If you need apparel by a specific game, event, or deadline, please reach out before ordering so we can confirm availability.
How are shipping costs calculated?
Shipping rates are calculated at checkout based on destination, package size, and selected delivery method. Bulk and team orders may ship separately depending on quantity and customization.
Can I return a custom order?
Because personalized hoodies and shirts are made specifically for each customer, custom items are generally non-returnable unless there is a defect, damage, or an error with the approved order details.
What if my item arrives damaged?
If your order arrives damaged or incorrect, contact us promptly with your order number and clear photos of the issue. We will review the problem and work with you on a replacement or appropriate resolution.
Can I cancel or change my order?
Order changes or cancellations may be possible only before production begins. Since custom work starts quickly, please contact us as soon as possible if you need to update sizing, name, number, or shipping details.